🧩 How to Send Diagnostic Data to the Support Team

📍 Follow below instructions

1. Open Opal Lock
   Launch the Opal Lock desktop application on your computer.
2. Access the Main Menu
   Click the menu icon (☰) located at the top-left corner of the application window.
3. Go to Report Issues
   From the menu, select Report Issues to expand the available options.
4. Select “Send Us Diagnostic Data”
   Click Send Us Diagnostic Data from the dropdown menu.
   
   
5. Fill in the Required Information
   A form will appear prompting you to provide relevant details such as:
   • Your email address
   • A description of the issue you are facing
6. Submit Diagnostic Data
   After completing the form, click the Send Us Diagnostic Data button.
   The diagnostic report will be securely sent to our support team for analysis.

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💡 Why Send Diagnostic Data?

Sending diagnostic data allows our technical team to:

• Identify potential software or hardware conflicts
• Analyze logs and configurations related to your issue
• Provide you with faster, more accurate troubleshooting

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🛠️ Need More Help?

If you’re unable to send the data or continue to face issues, please contact our support team directly at [e-mail] and include any error messages or screenshots if possible.

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✅ Tip: Always ensure you are using the latest version of Opal Lock. You can check for updates from the main menu under Update.

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